Job Title: Dental Patient Coordinator (Voice & Admin Support)
Work Schedule: Full-Time | Sydney Hours (AEST)
Setup: Onsite
Location: Quezon City

Role Overview:
We are seeking a highly skilled and experienced Dental Patient Coordinator to join our team in a forward-facing voice role with administrative support responsibilities. This position is ideal for someone with a strong dental background who is confident in patient communication, appointment setting, and handling high-volume calls while supporting clinic operations remotely.

Key Responsibilities:

• Patient Recall:
  Proactively contact patients who did not book during their last visit. Review clinical notes, identify recommended treatments (e.g., crowns), clearly explain the importance of these treatments, and successfully secure appointments.
• Inbound Lead Handling:
  Manage incoming calls from new patient inquiries via landing pages. Follow a structured qualification script and convert leads into confirmed bookings.
• Payment Processing:
  Securely collect and process credit card details over the phone for cancellation fee holds.
• Dental Item Number Navigation:
  Interpret dental item numbers, understand associated procedures, and communicate these clearly and confidently to patients.
• Administrative Support:
  Provide PA and administrative assistance, including scheduling, email management, data entry, and supporting the Practice Manager with day-to-day operations.

Qualifications & Requirements:

1. Dental Background (Required):
   Previous experience in a dental clinic, dental call center, or dental administrative role is non-negotiable. Must have a solid understanding of dental procedures, item numbers, and clinical terminology.
2. Strong Communication Skills:
   Excellent spoken English with a warm, professional, and confident tone. Ability to build rapport and effectively encourage patients to proceed with treatment.
3. Sales Resilience:
   Comfortable handling a high volume of outbound calls daily, managing rejection positively, and maintaining consistent performance and energy.
4. Independence & Initiative:
   Ability to work autonomously with minimal supervision. Must be able to follow scripts and reference materials effectively after initial training.
5. Administrative Competence:
   Proficient in remote desktop systems, scheduling tools, email communication, and general administrative tasks.
6. Medical Billing Knowledge (Preferred):
   Experience with insurance coding and billing follow-ups is an advantage, though not required if dental experience is strong.